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Run your operation. From a chat.
Cole is the AI coworker for hotels, restaurants, event venues, and catering companies. Guest inquiry triage, shift swap coordination, vendor and supplier chase, event prep checklists, review response drafting - across WhatsApp, Slack, email, and SMS. Your PMS and POS stay the system of record.
Cole - Pocodot
online
Cole, forwarded sub from Acme Manufacturing - need GL, Umbrella, WC quotes for 1/1.
9:14 AM
Got it. Routed to Maya (commercial) with a draft acknowledgement and a quote-checklist for the carriers. X-date 12/31 tracked.
9:14 AM
Just finished call w/ Rivera, $2M umbrella renewed. Log it.
11:48 AM
Logged. Note: Renewed $2M umbrella - Rivera Co. Drafted thank-you email + queued cert-on-file refresh for review.
11:49 AM
Sound familiar?
Teams in this space fight these every day. Cole was built to take them off your plate.
Guest requests lost in the shuffle
Room upgrades, dietary requests, late checkouts, special occasions - messages arrive across email, WhatsApp, and the front desk. Half get handled; half get forgotten.
Shift coordination is chaos
Swap requests in text threads, no-shows discovered at clock-in, last-minute coverage found by calling down the roster one by one.
Vendor follow-ups stall
Linen delivery, produce orders, equipment repairs, florist confirmations - each one a separate thread, each one chased manually or not at all.
Event prep is a scramble
Weddings, conferences, private dinners - 40-item checklists managed in spreadsheets, confirmed by memory, and verified at the last minute.
What Cole does for your team
Six superpowers, one chat thread.
Guest inquiry triage
Inbound guest requests from email, WhatsApp, or web forms get a friendly first-touch reply within minutes. Cole captures the request type, dates, and preferences, then routes to the right team member with context.
Shift swap coordination
Staff request a swap in the team chat. Cole checks who is available, proposes alternatives, confirms with both parties, and notifies the manager. No more phone-tree scrambles.
Vendor and supplier chase
Cole tracks purchase orders, delivery confirmations, and service appointments. He sends the follow-up, logs the response, and flags anything overdue to the ops manager.
Event prep checklists
Cole runs the event checklist: confirms vendors, tracks deposits, nudges the team on setup tasks, and posts a final readiness report 24 hours before the event. Nothing slips.
Review response drafting
New Google, TripAdvisor, or Yelp reviews get a drafted response in your brand voice - personalized to the review content, ready for a manager to approve and post.
Daily ops briefing
Cole posts a morning brief to the team channel: today's events, VIP arrivals, vendor deliveries expected, shift coverage status, and any open guest requests from overnight.
How it works
Add Cole to your ops channel
Invite Cole to your front-desk Slack, Teams, or staff WhatsApp group. Forward your first guest request or vendor email. He goes to work.
Connect your inbox and calendar
Managers connect Google Workspace or Microsoft 365. Cole watches for guest inquiries, vendor confirmations, and event timelines. Your PMS and POS stay the system of record.
Delegate the rest from chat
Tell Cole to triage the overnight guest requests, chase the linen vendor, draft a review response, or build tomorrow's event prep checklist. Just ask in plain English from anywhere.
Built for the work you actually do
< 5 min
guest inquiry first response
vs. hours-later manual reply
10 hrs
reclaimed per manager / week
vendor chase + scheduling + comms
3x
faster event prep completion
automated checklist tracking
Workspace-isolated
data segregation
encrypted at rest, audit-logged
What does this save your team?
Defaults to a 3-person team at $30/hr fully-loaded cost. Slide to match your shop.
ROI calculator
- 10 hours saved per agent/week
- 73% less manual task routing
- 40% faster turnaround
- 24/7 availability - no sick days
- Zero hiring costs, benefits, or downtime
Based on Pocodot customer data + h/person/week reclaimed on client comms, call notes, and follow-up chase. Your mileage will vary by team mix.
What we will tell you about our security posture
Workspace-isolated data with row-level tenancy checks on every query. Encrypted at rest and in transit. Our SOC 2 audit is in progress and we publish status candidly - we will not claim a certification we have not earned. Enterprise identity federation is on the roadmap, not shipped. No protected-health-information coverage today, so we are not the right fit for benefits work that requires it.
Related reading
Deep dives, comparisons, and how-to guides for your industry.
Questions teams ask us
Ready to take the busywork off your team?
A 20-minute demo on a real workflow in your shop. No slide deck.